Term and Conditions

1. Introduction

Welcome to Xspo Shop. These Terms and Conditions govern your use of our website at bootbagskiingukshop.com and all purchases made through our platform. By accessing our site and making purchases, you agree to be bound by these terms.

At Xspo Shop, we specialise in providing performance-driven alpine skiing equipment, FIS racing gear, and professional freeski equipment to serious athletes and enthusiasts. Our terms reflect our commitment to precision, safety, and exceptional service.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with Xspo Shop, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your personal information
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or provide false information
• Use automated systems to extract data from our site

3. Products and Services Description

3.1 Product Range

Xspo Shop specialises in high-performance skiing equipment including:

• Alpine Ski equipment and FIS racing skis
• Freeski equipment (bindings, boots, goggles, helmets)
• Avalanche safety equipment
• Racing kit bags and professional accessories
• Ski protection gear and poles

3.2 Product Information Accuracy

While we strive for accuracy in product descriptions, specifications, and pricing, we reserve the right to correct any errors and update information as necessary. Product images are for illustrative purposes and may vary slightly from actual products.

3.3 Product Availability

All products are subject to availability. During peak season (November-January), some items may experience higher demand and longer restocking times.

4. Orders and Payment Terms

4.1 Order Process

Order confirmation constitutes our acceptance of your offer to purchase. We process orders within 1-2 business days (3 days during peak season).

4.2 Payment Methods

We accept the following payment methods:

• VISA
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

All prices are displayed in British Pounds (£) and include VAT where applicable. Shipping costs are additional unless you qualify for free shipping on orders over £50.

4.4 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

Shipping times are estimates and may vary due to customs processing and regional factors.

5. Returns and Refunds Policy

5.1 Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

5.2 Return Conditions

To be eligible for return, items must be:

• Unused and in original packaging
• With all tags and protective covers attached
• Free from signs of wear, damage, or modification
• Accompanied by original purchase receipt

5.3 Non-Returnable Items

Due to hygiene and safety considerations, the following cannot be returned unless faulty:

• Freeski boots and Racing ski boots
• Freeski helmets and Racing ski helmets
• Freeski goggles and Racing goggles
• Freeski protectors
• Personalised or custom-fitted equipment

5.4 Refund Processing

Refunds are processed as follows:

• Credit/Debit Cards: 5-10 business days after return processing
• PayPal: 3-5 business days after return processing

Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return results from our error.

6. Intellectual Property

All content on the Xspo Shop website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

7.1 Product Use

Xspo Shop provides high-performance skiing equipment designed for professional and recreational use. Users are responsible for:

• Proper use and maintenance of all equipment
• Understanding and adhering to safety guidelines
• Using equipment within its designed specifications
• Seeking professional instruction for equipment use when necessary

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

7.3 Maximum Liability

Our maximum liability to you for any claim relating to your use of our website or products shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information in compliance with UK data protection laws.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

Thank you for choosing Xspo Shop for your professional skiing equipment needs. We are committed to providing equipment that matches your performance standards and dedication to the sport.