Shipping & Returns

Our Commitment to Performance-Driven Service

At Xspo Shop, we understand that precision timing and reliable equipment are crucial for your mountain pursuits. Whether you’re training for FIS racing competitions, pushing boundaries in freestyle sessions, or exploring backcountry terrain, our shipping and returns processes are designed to match the performance standards of the equipment we provide.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from order confirmation. During peak season (November-January), please allow up to 3 business days for order processing.

Shipping Methods & Delivery Times

• Standard Shipping – £12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included with full visibility
  • Recommended for time-sensitive equipment needs
• Free Shipping – Orders over £50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Basic tracking included
  • Economical option for non-urgent deliveries

Returns & Exchanges Policy

Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This provides adequate time to inspect your alpine skis, freeski gear, or avalanche safety equipment and ensure it meets your performance expectations.

Condition Requirements

To be eligible for return or exchange, items must be in their original condition:

• Unused and in original packaging
• All tags and protective covers attached
• No signs of wear, damage, or modification
• Original purchase receipt or order confirmation available

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include the Return Authorization Number on the outside of the package, and ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise.

Step 4: Return Processing

Once we receive your return, we’ll inspect the items within 3-5 business days and process your refund or exchange according to your request.

Refund Information

Refund Timeline

• Credit/Debit Cards (VISA, MasterCard, JCB): 5-10 business days after we process your return
• PayPal: 3-5 business days after we process your return

What’s Refunded

We refund the purchase price of returned items. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the return is due to our error.

Exchange Orders

For exchanges, we’ll ship your new item once we receive and process your return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If your racing skis, freeski bindings, or any equipment arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement at no additional cost, including return shipping.