Privacy Policy

Last Updated: December 2023

At Xspo Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bootbagskiingukshop.com and make purchases from our premium ski equipment collection.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience for your alpine skiing, freestyle, and racing equipment needs:

• Personal Identification Information: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Details: Products purchased, order history, and preferences for FIS racing equipment, freeski gear, or avalanche safety equipment
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your communications with our customer service team

2. How We Use Your Information

Your information helps us serve the global skiing community with precision and care:

• Process and fulfill your orders for racing skis, freeski equipment, and safety gear
• Provide customer support for time-sensitive competition equipment orders
• Send order confirmations, shipping updates, and delivery notifications
• Process secure payments through our encrypted payment gateways
• Improve our website and product offerings based on customer preferences
• Send marketing communications (only with your explicit consent)
• Prevent fraud and ensure transaction security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with secure partners like VISA, MasterCard, JCB, and PayPal to process transactions
• Shipping Partners: We provide shipping addresses to delivery services to get your equipment to you worldwide
• Service Providers: Trusted partners who help us operate our website and business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve skiing enthusiasts worldwide (excluding certain Asian countries and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and provide adequate protection for your data.

5. Data Storage and Security

Your security is our priority, just like the safety of your mountain adventures:

• Industry-Standard Encryption: All transactions are protected with advanced encryption technology
• Secure Storage: Your data is stored on protected servers with limited access
• Payment Security: Financial information is processed through PCI-DSS compliant payment gateways
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing of your information
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site and improve our services
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used with your consent to show relevant advertising

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Xspo Shop with your premium ski equipment needs and your personal information. We’re committed to protecting both as we support your mountain adventures.