FAQ

We specialise in high-performance ski equipment across three main categories:

• Racing Excellence: FIS racing skis, racing bindings, boots, helmets, and competition-specific gear
• Freestyle Freedom: Complete freeski equipment including skis, bindings, boots, and protective gear
• Backcountry Adventure: Alpine skis and comprehensive avalanche safety equipment

Absolutely! We offer dedicated FIS racing skis and competition-specific equipment designed to meet the highest professional standards. Our racing collection includes specialised kit bags, racing goggles, and precision-tuned bindings perfect for competitive skiers.

Our Alpine collection focuses on precision and performance for groomed slopes and traditional skiing, while our Freeski range is designed for terrain parks, powder, and freestyle skiing with more flexible equipment and specialised protective gear.

Order Processing: 1-2 business days
Standard Shipping: 10-15 days after dispatch via DHL/FedEx (£12.95)
Free Shipping: 15-25 days after dispatch via EMS (orders over £50)

For FIS racing skis, specialised bindings, or any time-sensitive competition equipment, we strongly recommend selecting Standard Shipping to ensure your gear arrives with ample time for preparation, tuning, and practice before your event.

Yes, we ship globally from our base in Chichester, UK. However, we currently cannot deliver to certain Asian countries and select remote regions. Please contact us if you’re unsure about delivery to your location.

Both our Standard and Free Shipping options include tracking. You’ll receive tracking information via email once your order is dispatched, allowing you to monitor your equipment’s journey to you.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

Order modifications or cancellations must be requested within 24 hours of placement, before processing begins. Please contact us immediately at [email protected] if you need to make changes.

We want you to be completely satisfied with your purchase. You have 15 days from receipt to initiate a return for any reason. Items must be in original, unused condition with all tags and packaging intact.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.

Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

We’re based in Chichester, UK at:
70 Westhampnett Rd, Chichester, GB CH5H 3HA

We serve passionate skiers of all levels:

• Professional racers and FIS competitors
• Freestyle and backcountry enthusiasts
• Weekend warriors and alpine ski lovers
• Skiers planning backcountry adventures

We combine professional-grade equipment with global accessibility. Our expertise spans from elite racing gear to backcountry adventure equipment, all delivered with the understanding that reliable equipment delivery is as crucial as the gear itself.